EDI Job Opportunities, Dallas, Texas
Postion:
Customer Advocate
Date Posted: 07/15/2006
Location: Dallas, Texas
The Company
Advanced Data Exchange (ADX) is a trusted intermediary for tens of thousands of trading partner relationships across dozens of industries.
Although we are headquartered in Silicon Valley, we have offices, employees and strategic partners located around the globe.
We specialize in providing Internet-based Business Integration and Commerce Management Services, with the former ensuring the accurate exchange of data between trading partners and the later driving the
efficiencies of the extended B2B eCommerce process.
Founded upon proven electronic data interchange (EDI) business
practices, ADX is the link between a buyer's procurement and supplier
relationship management system, and a seller's sales order and customer
relationship management system.
ADX also believes that people, not technology, build business
relationships. Likewise, people, not just technology, should be involved
in delivering services. A great service therefore also requires great
people!
Job Summary
A Customer Advocate within ADX is primarily responsible for managing
numerous individual relationships with our large enterprise clients
and their trading communities. On a day-to-day basis, your primary focus
will be to leverage those relationships in order to manage and grow
trading communities in your assigned industry vertical.
You will be interacting with your assigned clients and their supplier's
primarily through telephone, chat and e-mail, with occasional travel for
face-to-face meetings. The ideal candidate will therefore need excellent
interpersonal skills, especially in the area of written and verbal
communication.
As with any client-driven position, especially in a "high-touch"
environment, schedule flexibility is essential. We provide a
mission-critical service to our clients and their trading partners that
is literally available 24x7. Therefore, we too must be flexible to
ensure that we can go above and beyond for our clients. This is not a
position for someone who prefers that life be routine.
A Customer Advocate will also need to be able to work successfully in a
team-based environment with a variety of other functional areas within
ADX. A willingness to collaborate and share creative ideas throughout
the workplace is absolutely critical to doing what we do well.
Duties and Essential Job Functions
-
Act as
main point of contact for ADX’s large enterprise clients.
-
Establish and maintain a “consultative” relationship with our large
enterprise clients and their trading communities.
-
Manage
client expectations by providing them with timely status updates and
communicating dependencies.
-
Act as
the primary escalation point for all client issues.
-
Investigate and verify technical, functional or business issues before
communicating them to the appropriate internal or external teams.
-
Conduct
business, functional and technical discussions with our large enterprise
clients and their trading communities.
-
Provide
input and support to Marketing and Sales, including the provision of
weekly updates for your industry, market trends and relevant news.
-
Provide
input and support to the internal technical teams, such as disseminating
customer requirements and acceptance criteria.
-
Provide
input and support to Product Development by capturing customer feedback
and identifying product improvement opportunities.
-
Develop
& Manage Project Plans for new client engagements, including
configuration, setup, testing, training and implementation requirements.
-
Utilize
standard project management methodologies and tools to ensure assigned
client engagements are managed within the designated scope of
contractual requirements, scheduled goals, and are of the highest
possible quality.
- Effect
a smooth transition from the pre-sales and selling process to post-sales
delivery, taking responsibility for all aspects of client relationship
management as they relate to service delivery.
-
Developing and delivering appropriate training to other internal teams.
-
Document and communicate success stories and the inevitable lessons
learned.
-
Be
alert for potential opportunities to grow the client relationship and
pass leads to Sales.
-
Communicate with
internal stakeholders to
further define and refine client requirements.
-
Update
Salesforce.com with all pertinent communication
(telephone, chat, e-mail, letters and any eSupport interactions) between
the large enterprise client, it’s trading partners and the internal ADX
teams.
Other Functions and Responsibilities
Perform other duties as assigned and as deemed necessary to ensure
that our clients are always more than satisfied with the service that we
provide.
Requirements
-
Excellent
interpersonal relationship skills are absolutely critical!
-
Excellent written
and verbal communication skills
-
Excellent project management skills, with an emphasis on successful project
completion
-
Excellent
analytical and troubleshooting skills
-
Strong technical knowledge, especially in all facets of the use of personal
computers
-
Patience when working with less sophisticated technology users!
Preferred
-
A college degree
is admittedly preferred, but not absolutely required.
-
Any basic knowledge of supply
chain management, general electronic commerce services,
Internet-based communications and EDI is considered a Plus!
We are committed to providing our employees with a challenging and rewarding career-path in a diverse, team-oriented environment. Competitive compensation includes equity incentives, and our comprehensive employee benefits package includes paid time off, paid holidays, medical, dental and vision insurance, short and long-term disability insurance, life insurance, and a 401k plan.
Requirements for Submission of Resumes
- All resumes must be submitted electronically (no telephone
calls, snail mail or faxes) with a cover letter that includes both
your compensation requirements and a compensation history for the
past five years (please be specific).
- Applicants must be eligible to work in the United States without
employer sponsorship.
Send Resume To:
This position is no longer available, to be informed of upcoming jobs, send your resume to:
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